digiVISA ("we," "our," or "us") operates the airport fast-track service. This Privacy Policy explains how we collect, use, and protect your information.
Information We Collect
Account Information
- Name
- Email address
- Phone number
- Passport/ID details (for airport service coordination)
Flight Information
- Flight numbers
- Arrival/departure times
- Airport terminals
Location Data
- Real-time location within airport terminals
- Purpose: To locate and assist you efficiently in crowded terminal areas
- Collection: Only during active service delivery
- You can disable location sharing, though this may affect service quality
Payment Information
- Payments are processed through third-party payment gateways
- We do not store your credit card or bank account details
- We retain transaction records for service and accounting purposes
Usage Data
- App/website interactions
- Service history
- Device information
How We Use Your Information
- To provide and coordinate airport fast-track services
- To locate you at the airport for meet & greet services
- To communicate about your bookings
- To process payments
- To improve our services
- To comply with legal obligations
Information Sharing
We share information only:
- With airport partners and service providers necessary to deliver our services
- With payment processors to complete transactions
- When required by law or legal process
- To protect our rights or safety, or that of others
We do not sell your personal information.
Data Retention
- Account data: Retained while your account is active, deleted upon request
- Service records: Retained for 2 years for service quality and legal compliance
- Location data: Deleted within 24 hours after service completion
Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Opt out of marketing communications
To exercise these rights, contact us at: [email protected]
Security
We implement appropriate technical and organisational measures to protect your information. However, no method of transmission over the internet is 100% secure.
Changes to This Policy
We may update this Privacy Policy. We will notify you of significant changes via email or in-app notification.
Contact Us
For questions about this Privacy Policy: